FORUM8 Has Been Awarded the CRM Best Practice Award Again This Year -Enhanced model of dialogue between developers and industry stakeholders was highly valued-

(November, 2017)

Forum8 Co. Ltd. has been awarded the "2017 CRM Best Practice Award" by the CRM Association Japan on 1 November, 2017. This award is distributed to only those who incorporate the most appropriate CRM-oriented practices to set model examples in Japan to reach the goal of "customer-centric relationship management". The "Enhanced model of dialogue between developers and industry stakeholders" was highly valued this year. Forum8 got "CRM Honourable Mention" in 2014 regarding its CRM principle in UC-1 development support. In the following year, 2015, Forum8 was awarded the CRM Best Practice Award, being highly valued for its more advanced and continual activities of "a fusion model bridging between advanced technologies and customer needs". Last year (2016), Forum8 was awarded the CRM Best Practice Award again. The efforts such as the enhancement of product demonstration, the improvement of instruction guidance, and the guide and operation of newly introduced subscription service was highly valued for the "Service system transition model such as subscription". This year, the development department has enhanced dialogue with users by the attendance of developers at user conferences and introduction seminars of civil engineering CAD. Each department of Forum8 won the awards four consecutive years, and it means that CRM of Forum8 receives a high evaluation. [Background of Award (Summarized)] Forum8 provides advanced simulation systems such as autonomous driving on the basis of civil engineering CAD technologies. Developers of the company actively attend products seminars and user communities to find potential user needs by directly talking with users. They also deal with complaints and inquiries so that the demands can be precisely reflected to products. In addition, Forum8 positively takes in advanced technologies by cooperating with Japanese and overseas universities and laboratories, and introduces its activities at international forums. Through these activities, the company plays a catalytic role in expansion and usage promotion of high technologies between industry stakeholders. [Award Ceremony / Presentation / Case Studies] Date: Fri. 10 November, 2017 Venue: Tokyo American Club (Azabudai, Minato-ku, Tokyo) Award Ceremony CRM Best Practice Award Trophy

[Related Information] CRM Association Japan http://www.crma-j.org/english/index.html FORUM8 Has Been Awarded the CRM Best Practice Award Two Consecutive Years (2016/11/11) http://www.forum8.co.jp/forum8/crm2016-e.htm FORUM 8 Has Been Awarded the 2015 CRM Best Practice Award (2015/11/16) http://www.forum8.co.jp/forum8/crm2015-e.htm FORUM8 received "CRM Honourable Mention" of "2014 CRM Best Practice Award" (2014/11/11) (Japanese) http://www.forum8.co.jp/forum8/crm2014.htm

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